Outsourcing your warehousing, picking, packing and delivery can feel overwhelming. Choosing the right 3PL provider is a big decision, but not everything you hear about 3PL providers is actually important.
At The Fulfilment People (TFP), we see businesses with a wide range of 3PL needs. Over time, we’ve noticed some common misconceptions. Here are the top three things you shouldn’t focus on when selecting a 3PL provider.
1. Technology Isn’t Everything
Many 3PL providers emphasise their technology: advanced warehouse management systems, seamless integrations and automated processes. While technology is important, it’s no longer a differentiator – most modern warehouses already have robust systems in place.
Think of it like a roof on your warehouse… expected, necessary, but not the thing that will make or break your 3PL partnership.
2. Bigger Isn’t Always Better
Size is often highlighted as a sign of stability and capability. But bigger doesn’t automatically mean better. Expansion isn’t just about more space or resources – it can involve new markets, products and customers.
A smaller 3PL provider that truly understands your business and adapts to your needs can often deliver more value than a giant, impersonal provider.
And remember: size doesn’t guarantee stability. Some of the UK’s largest 3PL providers have faced financial difficulties, while smaller, well-managed providers continue to operate reliably for years.
3. Price Isn’t the Main Factor
Cost per pick or storage space is rarely the most important consideration… unless you’re handling very high-volume, low-margin products.
Why? Because price only matters if the service runs perfectly. In the real world, problems happen. What counts is having a 3PL partner that can handle errors, delays and unexpected challenges smoothly.
This is where the real value of a logistics partner comes in – not in being the cheapest option.
What Really Matters in a 3PL Relationship
Every business is different. The right 3PL partner for your business will depend on your unique needs. The key is relationship and accountability.
A reliable 3PL provider is one you can call, who understands your account and who steps in to make sure urgent orders go out even when problems arise. At TFP, we focus on accessible people, responsive service and a partner that genuinely supports your business growth.
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